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Please fill in your contact information and your specific help request
regarding identity theft or fraud, credit monitoring, credit report,
credit fraud alert or a credit freeze.
Frequently Asked Questions
What if I prefer to order by mail, or don't use an email address?
You can order by mail using our mail-in form, or through your insurance agent if
they are in our Affiliate Network (can send them to our site to sign up). We
process your order and mail back your Coverage Certificate and the Identity
Theft Defense 'Do's and Don'ts' Guide. If ordering by mail, we will not be able
to send you virus alerts or the Internet Security Awareness newsletter.
Because of the extra steps involved for mail orders there is a $5 surcharge
for handling.
How do I view my policy information, or get Acrobat Reader?
Your program documents are created in what's called 'Adobe Acrobat' format, which is the
most widely used and universal document formats. They can be viewed using the free 'Adobe
reader' available directly from Adobe by clicking
http://www.adobe.com/products/acrobat/readstep2.html
(or cut and paste this address into your internet browser).
How do I get a copy of my policy?
Please email us with your first/last name and zip code. We will resend your
policy to the email address provided with your order unless you request us to
use another email address.
What is your cancellation policy, and how do I cancel?
You can cancel at any time. Refund amount is per Fiscal Quarter from the date
of your order. Example: If you order in January and decide to run wild in the
face of possible fiscal ruin and cancel in May, we refund only for the remaining
fiscal quarters (July-Sept, Oct-Dec). To cancel, please use the Help Desk
message window to send us an email with your policy number (if available),
your first and last name and zip code.
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